Contact us

Email clients@hextrust.com for anything about your Hex Safe account. That includes enabling services, changing your transaction policy or approval schemes, requesting a new asset, and raising your API rate limits.

Before you write, check Troubleshooting. Many common problems are answered there.

What to include

Including these details helps us answer faster:

• Your enterprise name, as shown in the account menu.
• What you were trying to do, and what happened instead.
• For a transaction: its ID from Transaction History, the asset, the network and the vault.
• For an error: the exact message, and a screenshot if you can.

Never send secrets

Never include your password, 2FA codes, private keys or API private keys in an email.