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Withdraw assets

Who can do this

Initiators start withdrawals. Approvers then approve them in the Hex Safe Mobile App. See How approvals work.

How to withdraw assets

Overview

A withdrawal has two stages that involve you:

  1. Initiation
  2. Approval

Both stages work the same for Safe and Safe Plus Vaults. After approval, Hex Trust handles signing and broadcasting the transaction.

Try it: interactive walkthrough

Click the highlighted area on each screen to move through the steps. All names, balances and addresses are demo data.

Initiate a withdrawal

A withdrawal request can only be initiated by a Hex Safe user with an Initiator User Role.

Initiating a withdrawal on Hex Safe does not vary based on your specific wallet type.

Steps to withdraw an asset:

  1. On the Vaults dashboard, click Withdraw.

  2. Keep "Tokens" selected and choose the asset you want to withdraw. For the full list, see supported assets.

  3. Select the Network for the transaction

Be careful when choosing the network: make sure the receiving address supports the network you send the asset on. If you withdraw on the wrong network, the funds may not reach the recipient.

  1. Select the Hex Safe Vault from which you will withdraw the asset and click "Continue."

  2. Select or Input the Recipient's Wallet Address.

  3. To send to one of your own vaults, pick it from the Internal tab. To send to a saved counterparty, pick it from the Counterparties tab.

  4. Or you can input the address in the Address Field.

  5. Enter the amount to withdraw.

  6. Set a Network Fee for the withdrawal. You can choose from predetermined network fees based on calculations: slow, average or fast transaction speed depending on the urgency of your withdrawal.

Note: Network Fees are dynamic and always changing depending on how congested the blockchain network is. You can also set the fee yourself under Advanced Options.

  • For Ethereum Virtual Machine Chains (i.e. Ethereum, Polygon, etc.), this consists of setting the Max Base Fee (GWEI), Priority Fee (GWEI), and Gas Limit.
  • For Bitcoin and UTXO-based blockchains, this fee consists of Sat/Byte.

Optional: You can provide a Note for internal reference purposes.

  1. You will then see the total amount, including the network fee, which will be withdrawn from your Hex Safe Account.

  2. Click "Withdraw" to review the withdrawal.

  3. Once reviewed, click "Confirm Withdrawal."

  4. Before the Withdrawal is Initiated, you will need to confirm the Initiation as a two-factor authentication security measure. To do so, open your Hex Safe Mobile App and ensure you are logged in.

  5. On the Hex Safe Mobile App, you will see a withdrawal transaction which you will need to confirm that you initiated. Please ensure that you have reviewed the transaction prior to making a decision. Click "Confirm" / "Approve" and your withdrawal transaction has been initiated.

Approving Withdrawals on Hex Safe Mobile APP

Withdrawal transactions would require Approvals in two scenarios:

  • Vaults configured as Safe Vaults with an approval scheme via the Hex Safe Mobile APP.
  • Vaults configured as Safe Plus Vaults.

A withdrawal request can only be approved by a Hex Safe user with an Approver User Role.

Approving a withdrawal on Hex Safe does not vary depending on your specific wallet type.

  1. As an Approver, open your Hex Safe Mobile App and ensure you are logged in.

  2. You will see the pending withdrawal transactions that you will need to Approve or Reject.

  3. Depending on your choice, the withdrawal transaction will either be Approved or Rejected.