What is a Trading Vault?
A Trading Vault is a multi-chain wallet that holds your assets that you wish to trade. Each vault has its own unique deposit address and you can have as many vaults as you wish.
What happens after my order is filled?
- Balance Update: The traded amount will be reflected in your Tradable Balance.
- Trade Confirmation: You will receive a trade confirmation email from Hex Trust. Trades are settled as per a T+1 timetable. If the confirmation does not match your records, notify us promptly at clients@hextrust.com.
Where do I find the order status?
You can find your order status under the “Order History” tab in the trading portal.
Can I exceed trading limits?
Our e-trading platform supports trades up to a certain size. For larger orders or unsupported Order Types, please contact us at markets@hextrust.com or clients@hextrust.com.