How to reset your password

Forgot Password

If you’ve forgotten your password, you can still regain access to your account by following these steps: 

  1. At the login screen, click the ‘Forgot password’ button.
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  2. Enter the email address associated with your Hex Safe account. 
  3. You will be prompted to enter your verification code. Enter the 6-digit verification code from the Authenticator App.
  4. After authentication, you will receive an email confirming your request to reset your password. Click the "Reset Password" button. 

5. A new browser page will open where you can enter your new password.

6. After entering your new password, you will be prompted to enter your verification code. Enter the 6-digit verification code from the Hex Safe Mobile App.

7. Congratulations! You have now successfully changed your password!